Refund policy
Returns & Exchanges
At Cherubs by Simna, each piece is thoughtfully crafted to be cherished for years to come. We hope you love your purchase, but if something isn’t quite right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible, items must be:
• Unworn and unused
• In original condition
• With all tags attached
Return shipping costs are the responsibility of the customer.
You can always contact us for any return question at contactus@cherubsbysimna.com
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Exchanges
If you need a different size, we’re happy to assist with exchanges (subject to availability). Please reach out within 14 days of delivery.
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Non-Returnable Items
Due to the delicate and handcrafted nature of our garments, the following items are final sale:
• Custom or personalized pieces
• Items marked as final sale
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Damages or Concerns
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will make it right.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@cherubsbysimna.com
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How to Start a Return
To initiate a return or exchange, please contact us at: